Returns & refunds

If something isn't right, we fix it.

You pay cash at your door, and you have 7 days after delivery to tell us about a problem.

Last updated: 5 October 2026

Leaking, damaged or wrong item

Message us on WhatsApp within 7 days of delivery with your order number and a photo of the bottle. We will send a replacement at no cost to you, including delivery. If we can't replace it, we refund what you paid.

Changed your mind

You can return a bottle within 7 days of delivery if it is unopened, unused and in its original packaging.

1. Message us on WhatsApp with your order number.
2. Send the bottle back to us by courier. The return courier cost is yours.
3. Once it arrives and we have checked it, we refund the price of the bottle.

The original delivery charge, if you paid one, is not refunded on a change-of-mind return.

Swapping a shade

An unopened bottle can be swapped for another shade within 7 days of delivery. You cover the courier cost of the swap.

Opened or used bottles

Because the tint is used on lips and skin, we can't take back a bottle that has been opened or used, unless it arrived faulty.

If your skin reacts, stop using it and message us. We always suggest a patch test on your inner wrist, 24 hours before first use.

How refunds are paid

Refunds are sent by bank transfer or mobile wallet to an account in your name, within 7 working days of us receiving the return or agreeing the refund.

Cancelling an order

You can cancel free of charge at any time before your order is dispatched. Message us on WhatsApp with your order number.

How to reach us about a return

WhatsApp is fastest. Please include your order number (it starts with OLI-) and, for a damaged bottle, a photo.